Privacy Policy

1. Introduction

Maryam Tours and Travels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for Hajj, Umrah, Ziyarath tours, and visa services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you book our services or contact us:

• Full name and date of birth
• Contact information (email address, phone number, mailing address)
• Passport details and visa information
• Emergency contact information
• Payment and billing information
• Dietary preferences and medical information (if relevant to tour services)
• Travel preferences and requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process bookings, arrange travel, accommodation, and tours
• Visa Processing: To submit visa applications to Saudi Arabian, UAE, Schengen, and other country authorities
• Communication: To send booking confirmations, updates, and important travel information
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To respond to inquiries and provide customer assistance
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials and special offers (with your consent)

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

• Airlines and travel booking platforms
• Hotel and accommodation providers
• Ground transportation services
• Payment processors and banks
• Insurance providers

4.2 Government Authorities

We share necessary information with embassies and immigration authorities of various countries (including Saudi Arabia, UAE, UK, Schengen countries, etc.) for visa processing and compliance with travel regulations.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal information
• Regular security assessments and updates
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After your tour is completed, we may retain certain information for record-keeping, legal compliance, dispute resolution, and to prevent fraud.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for marketing purposes
• Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and allow us to understand how you use our site. We use both session cookies (temporary) and persistent cookies (stored on your device for a set period).

8.2 Types of Cookies We Use

8.3 Google Analytics

We use Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how users interact with our website. The information generated by these cookies includes:

• Your IP address (anonymized)
• Pages you visit and features you use
• Time and duration of your visit
• Links you click and forms you submit
• Device and browser information

This information is transmitted to and stored by Google on servers in the United States and other countries. Google will use this information to evaluate your use of our website, compile reports on website activity, and provide other services relating to website and internet usage.

Google Analytics operates independently from us and has its own privacy policy. You can learn more about Google's privacy practices at: https://policies.google.com/privacy

8.4 Managing Your Cookie Preferences

When you first visit our website, you will see a cookie consent banner allowing you to:

• Accept: Allow all cookies including analytics tracking
• Decline: Only essential cookies will be used; analytics will be disabled

Your choice is stored in your browser's local storage and will be remembered for future visits. You can change your preference at any time by:

• Clearing your browser's local storage or cookies
• Contacting us to request preference changes

8.5 Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can:

• View and delete cookies stored on your device
• Block all cookies from being set
• Block third-party cookies specifically
• Clear all cookies when you close your browser

However, please note that disabling cookies may affect your ability to use certain features of our website and may result in a less personalized experience.

8.6 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website respects your cookie consent choices. If you decline analytics cookies, we will not track your behavior with Google Analytics.

9. Third-Party Links

Our website may contain links to third-party websites, including payment processors and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside India, including Saudi Arabia, for the purpose of providing our travel services. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: