Terms and Conditions

1. Introduction

Welcome to Maryam Tours and Travels ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services for Hajj, Umrah, Ramadan, and Ziyarath tours. By booking any of our services, you agree to be bound by these Terms.

Please read these Terms carefully before making a booking. If you do not agree with any part of these Terms, please do not use our services.

2. Company Information

3. Services Offered

We provide comprehensive travel and visa services, including but not limited to:

• Hajj pilgrimage packages
• Umrah tour packages (year-round)
• Ramadan Umrah packages
• Ziyarath tours to Islamic heritage sites
• Visa services for 15+ countries (Gulf nations, Europe, Asia, and more)
• Flight bookings and accommodation arrangements
• Ground transportation and guided tours
• 24/7 customer support during tours

4. Booking and Payment Terms

4.1 Booking Process

• All bookings must be made through our authorized channels: website, phone, WhatsApp, or in-person at our office
• Bookings are subject to availability and confirmation
• We reserve the right to refuse any booking at our discretion
• A booking is confirmed only after receipt of the advance payment and written confirmation from us

4.2 Payment Terms

• An advance payment (typically 30-50% of the total package cost) is required to confirm your booking
• The remaining balance must be paid according to the payment schedule provided at the time of booking
• Full payment must be received at least 30 days before the departure date, unless otherwise agreed in writing
• We accept payments via bank transfer, cash, credit/debit cards, UPI, and online payment gateways
• All payments are in Indian Rupees (INR) unless otherwise specified
• Payment receipts will be provided for all transactions

4.3 Price Inclusions and Exclusions

Typically Included:

• Visa processing fees (Saudi Arabia visa)
• Return economy class airfare from specified departure city
• Accommodation in shared rooms (as per package selection)
• Meals as specified in the package (typically breakfast and dinner)
• Ground transportation in Saudi Arabia
• Ziyarat tours with experienced guides
• Airport transfers
• Tour manager and religious scholar assistance

Typically Excluded:

• Passport fees and personal documentation costs
• Travel insurance (strongly recommended but optional)
• Personal expenses (shopping, laundry, phone calls, etc.)
• Excess baggage charges
• Tips and gratuities
• Any meals not mentioned in the package
• Medical expenses and medications
• Any services not explicitly mentioned in the package details

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

Cancellation charges will apply as follows (from the date of booking):

• More than 90 days before departure: 20% of the total package cost
• 60-90 days before departure: 40% of the total package cost
• 30-59 days before departure: 60% of the total package cost
• 15-29 days before departure: 80% of the total package cost
• Less than 15 days before departure: 100% of the total package cost (no refund)

Note: If visa has been issued or applied for, visa fees are non-refundable. If flight tickets have been issued, airline cancellation charges will apply as per airline policy.

5.2 Cancellation by Company

We reserve the right to cancel a tour due to insufficient bookings, force majeure, or circumstances beyond our control. In such cases:

• We will offer alternative dates or packages of equal value
• If no alternative is acceptable, we will provide a full refund of all amounts paid
• We will not be liable for any additional costs incurred by the customer

5.3 Refund Processing

• All refund requests must be submitted in writing
• Refunds will be processed within 30-45 business days from the date of approval
• Refunds will be made to the original payment source
• Bank charges and transaction fees are non-refundable

6. Travel Documents and Visa

Customer Responsibilities:

• You must possess a valid passport with at least 6 months validity from the date of return
• You must provide all required documents for visa processing in a timely manner
• You must complete mandatory vaccinations as per destination country requirements
• Women under 45 years must travel with a Mahram (male guardian) as per Saudi regulations (for Hajj/Umrah)
• Any errors or delays due to incomplete or incorrect documentation will be your responsibility
• For visa-only services, additional documents may be required based on destination country

Company Responsibilities:

• We will assist with visa application and submission to respective embassies/consulates
• We will guide you through the documentation process for all visa types
• We are not responsible for visa rejections by embassies or government authorities
• Visa fees and service charges paid are non-refundable in case of rejection
• Processing times are tentative and subject to embassy discretion

7. Health and Medical Requirements

• You must be medically fit to undertake the pilgrimage, which involves significant walking and physical activity
• You must inform us of any medical conditions, disabilities, or special requirements at the time of booking
• Mandatory vaccinations (meningitis ACWY, COVID-19, etc.) must be completed as per Saudi requirements
• We recommend purchasing comprehensive travel and medical insurance
• We are not liable for any medical emergencies, illness, or injury during the tour
• Medical expenses incurred during the tour are your responsibility

8. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

• Medical expenses and emergency evacuation
• Trip cancellation or interruption
• Lost or delayed baggage
• Personal liability
• Accidental death and disability

Travel insurance is not included in our packages unless explicitly stated. We can assist you with insurance recommendations but are not responsible for any insurance-related issues.

9. Changes to Itinerary

We reserve the right to make changes to the tour itinerary due to:

• Weather conditions, natural disasters, or force majeure events
• Government regulations or restrictions
• Safety and security concerns
• Operational requirements
• Circumstances beyond our reasonable control

We will make every effort to provide alternative arrangements of comparable value. No refunds or compensation will be provided for changes made due to circumstances beyond our control.

10. Accommodation and Meals

• Accommodation will be provided as per the package selected (shared rooms, twin sharing, etc.)
• Hotel categories and locations may vary based on availability; we will provide equivalent alternatives
• Room allocation is at the discretion of the hotel
• Check-in and check-out times are as per hotel policy
• Meals will be provided as specified in the package; special dietary requirements should be informed in advance
• We cannot guarantee the availability of specific meal preferences at all times

11. Conduct and Behavior

All travelers are expected to:

• Behave respectfully and comply with local laws, customs, and Islamic practices
• Follow the instructions of tour guides and managers
• Respect other group members and avoid disruptive behavior
• Dress modestly and appropriately, especially in holy places
• Refrain from illegal activities, including possession of prohibited items

We reserve the right to remove any traveler from the tour if their behavior is deemed inappropriate, illegal, or disruptive. No refunds will be provided in such cases.

12. Liability and Limitations

12.1 Company Liability

• We act as an intermediary between customers and service providers (airlines, hotels, transport companies)
• We are not liable for any acts, omissions, or defaults of these third-party providers
• We are not responsible for delays, cancellations, or changes by airlines or other service providers
• We are not liable for loss, damage, injury, illness, or death arising from circumstances beyond our control
• Our maximum liability is limited to the total amount paid by you for the package

12.2 Customer Responsibility

• You are responsible for your personal belongings and valuables at all times
• You are responsible for obtaining and maintaining proper travel documents
• You must follow safety instructions and warnings provided by guides and authorities
• You are responsible for your actions and compliance with local laws

13. Force Majeure

We shall not be liable for failure to perform our obligations due to force majeure events including but not limited to: natural disasters, war, terrorism, political instability, pandemics, government restrictions, strikes, civil unrest, or any other circumstances beyond our reasonable control. In such events, we will make reasonable efforts to provide alternative arrangements or refunds as appropriate.

14. Complaints and Disputes

If you have any complaints or concerns during your tour:

• Notify our tour manager or representative immediately for prompt resolution
• If the issue cannot be resolved on-site, submit a written complaint to our office within 7 days of tour completion
• We will investigate and respond to your complaint within 30 days
• Complaints not raised during the tour or within the specified timeframe may not be entertained

15. Governing Law and Jurisdiction

16. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Maryam Tours and Travels and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

17. Privacy and Data Protection

Your personal information will be collected, used, and protected in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

18. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with a revised "Last Updated" date. Bookings made after changes are posted will be subject to the updated terms. Your continued use of our services constitutes acceptance of the amended terms.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect.

20. Contact Information

For questions, bookings, or concerns regarding these Terms and Conditions, please contact us: